Santa's Secret to Visiting Macy's Santaland Experience

'Tis the season for happiness, holiday spirit, gifts and goodies. So many of us, the young and the young-at-heart, look forward to this wonderful, magical time of the year. Heading into NYC, visitors travel from all around the world on a journey, braving the captivating New York temperatures, mesmerizing crowds of people, and mazes of traffic to delight in the splendor of Macy's Herald Square Christmas Village, the flagship store is overflowing with gleaming holiday treasures leading up to a most memorable visit with the man himself, Santa Claus. Macy's Santaland Experience guests eagerly board the magical train to pass through North Pole villages and snow-covered fields on their way to personally visit Santa. Naughty or nice, here's Santa's secret to visiting Macy's Santaland Experience.

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Santa's Secret to Visiting Macy's Santaland Experience

Santa's an extremely busy guy, visiting Santa happens by reservation only. Availability online reserves a pre-selected time between 30 minutes and 5 days in advance of your visit, through Christmas Eve. After arriving at the North Pole, Santa’s elves happily greet passengers coming into The Welcome Station. Santa’s little helpers are most informative about Macy's Santaland Experience, and prepare families for their special moment with Mr. Claus.

Santa's friendly elves will personally escort all of the delighted children into Santa Claus’s home, where the jolly old St. Nick awaits. There will undoubtedly be plenty of scenic photo ops as your family readies for their golden opportunity to share their Christmas wish list with Santa.


Each child receives a special little keepsake from Santa to commemorate their Macy's Santaland Experience visit. Santa is ready to greet children, whether they have been naughty or nice, each day through Christmas Eve, at Macy's Herald Square in New York City and other locations.

Macy's Santaland Experience is free and open to the public. Guests are able to save time by scheduling reservation, (one per customer) in advance to see Santa. For reservations, visit Macy's Santaland or contact Macy’s Holiday Hotline at (212) 494-4495.

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